Puck Buddy support

Uploads and analysis

Choose a supported drill and follow its filming instructions. Keep the player, stick and relevant movement visible. Uploads and analysis need an internet connection. Camera angle, lighting, clip length and connection quality can affect results and processing time.

If progress stops, return to the app and check your connection and the current result before starting another upload. If an upload or analysis fails, note the error, drill and approximate time, then contact us. Past Results keeps saved scorecards and coaching notes; video playback is available for your current result.

Manage or cancel a subscription

Apple or Google manages purchases made through its store. Use the same store account you used to subscribe. Current plans, prices and any eligible offers appear in the app before you confirm a purchase.

• Manage Apple subscriptions: select Puck Buddy to view or cancel your plan.
• Manage Google Play subscriptions: select Puck Buddy to view or cancel your plan.

Deleting the app or your Puck Buddy account does not cancel a store subscription.

For a refund request, use Apple Report a Problem or the Google Play refund help page. The store determines eligibility. See our subscription and refund policy for more information.

Restore purchases

Sign in to Puck Buddy and use the Apple or Google account that made the purchase. On the premium purchase screen, tap Restore Purchases. If premium is already active, that screen may return you to Home. A purchase in one store does not create a purchase receipt in the other store.

If your store shows an active subscription but Puck Buddy does not, email us with your platform, app version and the message you see.

Delete your Puck Buddy account

In the app, open Profile, scroll to Delete Account and follow the confirmation prompts. This permanently deletes your account and associated training data. Review the privacy policy for data retention details. Manage any Apple or Google subscription separately before deleting your account if you want to stop future renewals.

If you cannot access the app, email an account deletion request from the email address associated with your Puck Buddy account. Tell us that you want your Puck Buddy account and associated data deleted. We may need to verify account ownership before processing the request. Parents or guardians can also contact us about their child's data.